Job Specification

The position summary outlines the key responsibilities and attributes required for a Front Desk Agent or Hotel Receptionist. This role demands strong communication skills, as the individual must speak clearly and courteously, creating a welcoming atmosphere for guests. Active listening is essential to put callers at ease and gather accurate information. The primary tasks involve answering incoming calls, connecting them to guest rooms, or directing them to the appropriate hotel personnel. Additionally, the role encompasses message handling, ensuring that messages are accurately recorded and promptly delivered. Hotel information dissemination is vital, with the agent expected to provide details on guest services and respond to inquiries about the hotel's public events. In summary, a Front Desk Agent plays a pivotal role in ensuring guests' satisfaction by offering excellent communication, attentive listening, and helpful information services.

Job Responsibilities

• Answers incoming calls.
• Directs call to guest rooms, staff, or departments through the switchboard or PBX system.

Skill Set Required

• Excellent communication skills with a clear and friendly tone.
• Strong listening skills to make callers feel at ease and gather accurate information.

Job Requirements

• Ability to answer incoming calls and operate a telephone console.
• Skill in directing calls to guest rooms or appropriate hotel personnel and departments.
• Proficiency in taking and delivering messages for guests.

Salary and Benefits

Offered Salary: INR 1 hourly
Food Accommodation